Terms & Conditions

  1. PARTIES: The Supplier is Dolphin Washroom Solutions (ACN182 763 642)
  1. 2.1.  The Supplier is Dolphin Washroom Solutions (ACN182 763 642) of 62Enterprise Drive Beresfield NSW 2322.
  2. 2.2.  The Customer is the party or any person acting on behalf of and with the authority ofthe Customer that the Order is provided for.
  3. 2.3.  The Guarantor is the person(s), or entity, who agrees to be liable for the debts ofthe Customer.
  4. 2.4.  The Order shall be defined as any request for the provision of Goods and/or Servicesby the Customer with the Supplier which has been accepted by the Supplier.
  5. 2.5.  The Goods are the air conditioning, fire protection, electrical and/or components and/or equipment provided by the Supplier.
  6. 2.6.  The Services are all the delivery and/or supply of Goods by the Supplier, including anyadvice or recommendations.
  7. 2.7.  The Price is the amount invoiced for Goods supplied.
  8. 2.8.  Indirect, Special or Consequential loss or damage includes i) any loss of income profitor business; ii) any loss of good will or reputation; iii) any loss of value of intellectual


  9. 2.9.  Invoices include invoices for Goods supplied provided, or both.
  10. 2.10.  Major failure is Goods that are unsafe and/or substantially unfit for normal purposeand cannot reasonably be made fit within a reasonable time.
  11. 2.11.  Security Interest as defined in Section 12 of the Personal Property Securities Act 2009(Cth).
  12. 2.12.  “Security Agreement”, “Commingled Goods”, “Collateral”, “Financing Statement”,“Financing Change Statement” is defined under Section 10 of the Personal Property

    Securities Act 2009 (Cth).


  1. 3.1.  These Terms and Conditions together with the Supplier’s Credit Application Form and the Supplier’s written or verbal quotation form this Agreement.
  2. 3.2.  Any Order requested by the Customer is deemed to be an Order incorporating these Terms and Conditions and may not be varied unless expressly agreed to by the Supplier in writing. In the event that an inconsistency exists and/or arises between these terms and the Order it is acknowledged between the parties that these Terms and Conditions will prevail.
  3. 3.3.  No subsequent correspondence or document or discussion shall modify or otherwise vary these Terms and Conditions unless such variation is in writing and signed by the Supplier.
  4. 3.4.  The Terms and Conditions are binding on the Customer, his heirs, assignees, executors, trustees and where applicable, any liquidator, receiver or administrator.
  5. 3.5.  In these Terms and Conditions, the singular shall include the plural, the masculine shall include feminine and neuter and words importing persons shall apply to corporations.
  6. 3.6.  Where more than one Customer completes this Agreement each shall be liable jointly and severally.
  7. 3.7.  If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired and the offending provision shall be deemed as severed from these Terms and Conditions.
  8. 3.8.  The Supplier may license or sub-contract all or any part of its rights and obligations without the Customer’s consent but the Supplier acknowledges that it remains at all times liable to the Customer.
  9. 3.9.  The failure by the Supplier to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect the Supplier’s right to subsequently enforce that provision.
  10. 3.10.  The Customer acknowledges that the Supplier may detail these Terms and Conditions on its website. In this event, the Terms and Conditions on the Supplier’s website shall apply to any future dealings as between the parties and the Customer is deemed to have notice of any such Terms and Conditions and/or amendments.
  11. 3.11.  The Supplier is not liable to provide any insurance cover for the Goods. It is the Customer’s responsibility to effect whatever insurance cover he requires at his own expense.
  12. 3.12.  This Agreement is deemed to be made in the State of New South Wales and all disputes hereunder shall be determined by the appropriate courts of New South Wales.
  13. 3.13.  Nothing in these Terms and Conditions is intended to have the effect of contravening any applicable provisions of the Competition And Consumer Act 2010 or the Fair Trading Acts in each of the States and Territories of Australia.


  1. 4.1.  Orders placed by the Customer with the Supplier will be considered valid when placing the Order verbally and/or in writing.
  2. 4.2.  Any written Quotation given by the Supplier shall expire thirty (30) days after the date of the written quotation.
  3. 4.3.  All prices are based on taxes and statutory charges current at the time of
    the Quotation. Should these vary during the period from the date of the Quotation to the date of the invoice, the difference will become the responsibility of the Customer and the Customer will be invoiced for the extra charge by the Supplier.


  1. 5.1.  At the Supplier’s sole discretion the Price shall be either as detailed on invoices provided by the Supplier to the Customer in respect of Goods supplied, or the Supplier’s quoted Price as for the Order (subject to clause 5.2).
  2. 5.2.  The Supplier reserves the right to change the Price in the event of a variation to the Supplier’s Order, and notice will be provided in writing by the Supplier within a reasonable time.


  1. 6.1.  The Supplier reserves their right to decline requests for any Goods requested by the Customer, or cancel or postpone the delivery of Goods at their discretion.
  2. 6.2.  Delivery of the Goods shall be deemed to be complete when the Goods are collected by the Customer or are delivered to the Customer or to the carrier as nomi- nated by the Supplier and/or Customer.
  3. 6.3.  If the Customer fails to make all arrangements necessary to take delivery of the Goods the Customer shall, at the discretion of the Supplier, be liable for a $33.00 Non Delivery Fee and the Supplier shall be entitled, also at its discretion, to charge a reasonable fee for redelivery and storage.
  4. 6.4.  Unless specified by the Supplier to the contrary in the Order, the Supplier does not warrant that it will be capable of providing the Goods at specific times requested by the Customer during the term of this Agreement.
  5. 6.5.  Subject to otherwise complying with its obligations under this Agreement, the Supplier shall exercise its independent discretion as to its most appropriate and effective manner of providing the Goods and of satisfying the Customer’s expectations of those Goods.
  6. 6.6.  In the discharge of its duties, the Supplier shall comply with all reasonable directions of the Customer as to the nature and scope of the Goods to be provided.
  7. 6.7.  Nothing in the above clause shall effect the Supplier’s right to exercise its own judgment and to utilise its skills as it considers most appropriate in order to achieve compliance with the said resolutions, regulations and directions or otherwise with its obligations under this Agreement.
  8. 6.8.  The Supplier may agree to provide, on request from the Customer, additional Goods not included or specifically excluded in the Quotation/Order. In this event, the Supplier shall be entitled to make an additional charge. Additional Goods includes, but is not limited to, alterations, amendments, and any additional visits by the Supplier after provision of the Goods at the request of the Customer.


  1. 7.1.  Payments made by credit card will attract a one per centum (1%) surcharge for Visa and/or MasterCard and American Express and Diners Cards not accepted.
  2. 7.2.  Non-Account customers must make full payment of the Price before the delivery of the Goods.
  3. 7.3.  Account customers must make full payment to the Supplier within thirty (30) days from the end of month on the invoice(s) for the Goods.

7.4. Credit will only be granted at the sole discretion of the Supplier and upon submission of a completed Credit Application Form.

7.5. Any credit granted may be revised by the Supplier at any time and at its discretion. 7.6. The Supplier reserves the right to withdraw any credit facility upon any breach by the Customer of these Terms of Conditions or upon the Customer ceasing to trade and/or being subject to any legal proceedings and/or the Customer committing an act of

7.7. The Customer agrees that upon such withdrawal, any and all monies owing on the

account shall become immediately due and payable.


8.1. GST refers to Goods and Services tax under the Goods and Services Act 1999 (“GST Act”) and terms used herein have the meanings contained within the GST Act.
8.2. It is hereby agreed between the Customer and the Supplier that the consideration for

the Supplier expressed in this Agreement is exclusive of the Supplier’s liability of GST. 8.3. On sale, the Customer will pay to the Supplier, in addition to the total purchase Price, the amount payable by the Supplier of GST on the taxable supply made by the Supplier under this Agreement and the Supplier shall deliver to the Customer a Tax

Invoice for the supply in a form which complies with the GST Act and Regulations.
9.1. If any cheque issued by the Customer or by any third party in payment of the Price is

dishonoured the Supplier may refuse to supply any further Goods until satisfactory

payment is received in full, including bank fees and charges.
9.2. The Supplier is entitled to treat the dishonour of the Customer’s cheque as a

repudiation of this Agreement and to elect between terminating this Agreement or affirming this Agreement, and in each case claiming and recovering compensation for loss or damage suffered from the Customer.

9.3. The Customer may be liable for a dishonoured cheque fee of $40.00.


10.1. Invoices issued by the Supplier shall be due and payable before the provision of Goods for Non-Account Customers, and invoices issued by the Supplier shall be due and payable within thirty (30) days from the end of month on the invoices for Account Customers (“Default Date”) depending on terms agreed with the Supplier. Without prejudice to any other rights of the Supplier, the Customer may be charged account keeping fees of $25.00 monthly on any payment in arrears.

10.2. If the Supplier does not receive the Outstanding Balance for the Price on or before the Default Date, the Supplier may, without prejudice to any other remedy it may have, forward the Customer’s outstanding account to a debt collection agency for further action. The Customer acknowledges and agrees that:

10.2.1. After the Default Date, the Outstanding Balance shall include, but not limited to, all applicable fees and charges under this Agreement;

10.2.2. The Supplier may, in its discretion, calculate interest at the rate of two per centum (2%) higher than the rate for the time being fixed from time to time under Section 100 of the Civil Procedure Act 2005 (NSW) for all monies due by Customer to the Supplier.

10.2.3. In the event of the Customer being in default of the obligation to pay and the overdue account is then referred to a debt collection and/or law firm for collection and the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and the following formula shall apply:

Original Debt x 100
Commission = 100 – Commission % charged by the agency (including GST)

10.2.4. In the event the agency is Prushka Fast Debt Recovery the applicable commission rate for the amount unpaid is as detailed on

10.2.5. In the event where the Supplier or the Supplier’s agency refers the overdue account to a lawyer the Customer shall also pay as a liquidated debt the charges reasonably made or claimed by the lawyer on the indemnity basis


11.1. The Customer will ensure when placing Orders that there is sufficient information to enable the Supplier to execute the Order.

11.2. The Supplier takes no responsibility if the specifications are wrong or inaccurate and the Customer will be liable in that event for the expenses incurred by the Supplier for any work required to rectify the Order.

11.3. The Customer is responsible for ensuring that the Supplier is made aware of any special requirements pertaining to the Order and the Supplier relies upon the integrity of the information supplied to it.

11.4. The Supplier takes no responsibility and will not be liable for any damages or costs resulting in the Goods being faulty as a consequence of insufficient information provided by the Customer.

11.5. The Supplier takes no responsibility for representations made in relation to the Goods or any delay in the delivery of the Goods made by a third party or third party manufacturer.

11.6. The Customer acknowledges that the Supplier shall not be liable for and the Customer releases the Supplier from any claims in respect of faulty or defective design of any Goods supplied and/or any loss incurred as a result of delay, or failure to provide the Goods or to observe any of these conditions due to an event of force majeure, being any cause or circumstance beyond the Supplier’s reasonable control.

11.7. The Supplier does not represent that it will carry out any Services and/or provide and/or deliver any Goods unless it is included in the Quote.

11.8. The Customer accepts risk in relation to the Goods when the Goods pass to his care and/or control.


12.1. The Customer may accept the return Goods not subject to a warranty claim under Clause 13 for credit and/or replacement if the Goods are defective or not supplied in accordance with the Order and/or Quote and/or these Terms and Conditions.

12.2. The Customer shall notify the Supplier within seven (7) days from the date of delivery and forward the tax invoice(s) provided by the Supplier for the Goods which are the subject of the return and permit the Supplier to inspect the Goods (within a reasonable time) after notification.

12.3. The Customer shall only return Goods if the Supplier agrees to accept the return of the Goods and the Supplier may apply a restocking fee of twenty per centum (20%) of the Price on the Goods returned.


13.1. The Supplier warrants that the rights and remedies to the Customer in this Agreement for warranty against defects are in addition to other rights and remedies of the Customer under any applicable Law in relation to the goods and services to which the warranty relates.

Warranty for Goods

13.2. The warranty for Goods supplied shall be the current warranty provided by the manufacturer of the Goods. The Supplier shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods. The Supplier will use its best endeavours to assist the Customer with any claim with respect of the Goods.

13.3. The Customer continues to be responsible for all amounts owing to the Supplier in the event that any Goods are supplied on the basis that a manufacturer’s warranty is in place and it subsequently becomes known to the parties that the warranty is void or inapplicable.

13.4. The Supplier warrants: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replace if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

13.5. Warranty for Goods shall only cover the cost of Goods. The Customer acknowledges that additional costs incurred, such as labour and/or freight, must be borne by the Customer.
Claims made under Warranty

13.6. Subject to clause 13.2 of this Agreement, the Customer must send the claim in writing together with proof of purchase to the Supplier’s business address stated in clause 2.1 of this Agreement, or email the claim together with the proof of purchase to the Supplier at , or contact the Supplier on (02) 4966 8433.

13.7. Goods where a claim is made are to be returned to the Supplier or are to be left in the state and conditions in which they were delivered until such time as the Supplier or its Agent has inspected the Goods. Such inspection is to be carried out within a reasonable time after notification.


14.1. While the risk in Goods shall pass on delivery and/or supply (including all risks associated with unloading), legal and equitable title in the Goods shall remain with the Supplier until full payment of all Goods supplied by the Supplier to the Customer is made. Pending such payment the Customer:

14.1.1. Shall hold the Goods as Bailee for the Supplier and shall return the Goods to the Supplier if so requested.

14.1.2. Agrees to hold the Goods at the Customer’s own risk and is liable to compensate the Supplier for all loss or damage sustained to the Goods whilst they are in the Customer’s possession.

14.1.3. The Customer should store the Goods separately and in such a manner that it is clearly identified as the property of the Supplier and keep the Goods insured to full replacement value.

14.1.4. The Customer must not allow any person to have or acquire Security Interest in the Goods whilst the Goods are in the Customer’s possession.

14.1.5. The Customer may sell and/or use the Goods in the ordinary course of business. 14.1.6. If the Goods are resold before all monies are paid to the Supplier, the Customer shall

hold the proceeds of sale in a separate identifiable account on trust for the Supplier and promptly account the Supplier for those proceeds in payment of the Price for the Goods.

14.2. The Supplier is authorised to enter the Premises or the premises where the Customer stores the Goods without liability for trespass or any resulting damage in retaking possession of the Goods until the accounts owed to the Supplier by the Customer are fully paid.

14.3. Notwithstanding the provisions above, the Supplier shall be entitled to issue legal proceedings to recover the Price of the Goods.


15.1. The Customer acknowledges that these Terms and Conditions will constitute a Security Agreement which creates a Security Interest in favour of the Supplier over all present and after acquired Goods and/or Services supplied by the Supplier to the Customer to secure the payment of the Price or any other amount owing under this agreement from time to time including future advances.

15.2. The Customer acknowledges that by accepting these Terms and Conditions and by virtue of the retention of title clause as provided for in Clause 13, the Security Interest is a Purchase Money Security Interest (“PMSI”) as defined under Section 14 of the PPSA for all present, after acquired Goods and/or Services including any Commingled Goods.

15.3. The Security Interest will continue to apply as an interest in the Collateral for the purposes of PPSA with priority over registered or unregistered Security Interest.

15.4. The Supplier may register the Security Interest as PMSI on the Personal Property Securities Register (“PPSR”) under the PPSA without providing further notice to the Customer.

15.5. The Customer agrees the Supplier is not required to disclose information pertaining to the Supplier’s Security Interest to an interest party unless required to do pursuant to PPSA or under the general law.

15.6. The Customer agrees and undertakes:
15.6.1. To sign any documents and/or provide further information reasonably required by the

Supplier to register Financing Statement or Financing Change Statement on the

15.6.2. To indemnify the Supplier for all expenses and/or costs incurred by the Supplier in

registering a Financing Statement or Financing Change Statement on PPSR including the costs of amending, maintaining, releasing and enforcing any Security Interests in the Goods;

15.6.3. Not to register and/or make a demand to alter a Financing Statement in the Collateral without prior written consent of the Supplier;

15.6.4. To provide the Supplier with 7 days written notice of any change or proposed change to the Customer’s business name, address, contact details or other changes in the Customer’s details registered on the PPSR;

15.6.5. To waive any rights of enforcement under Section 115 of the PPSA for Collateral not used predominantly for personal, domestic or household purposes;

15.6.6. To waive any rights to receive Verification Statement in respect of any Financial Statement or Financing Charge Statement under Section 157 of the PPSA.

16. TERMINATION AND CANCELLATION Cancellation by Supplier

16.1. The Supplier may cancel any Order to which these Terms and Conditions apply or cancel delivery of Goods at any time before the Goods are delivered provided by giving written notice to the Customer. On giving such notice the Supplier shall repay to the Customer any sums paid in respect of the Price. The Supplier shall not be liable for any loss or damage or consequential loss or damage whatever arising from such cancellation.

16.2. Without prejudice to the Supplier’s other remedies at law, the Supplier shall be entitled to cancel all or any part of any Order of the Customer which remains unfulfilled and all amounts owing to the Supplier shall, whether or not due for payment, become immediately payable in the event that:

16.2.1. Any money payable to the Supplier becomes overdue; or
16.2.2. The Customer becomes insolvent, convenes a meeting with its creditors or proposes

or enters into an arrangement with creditors, or makes an assignment for the benefit

of its creditors; or
16.2.3. A receiver, manager, liquidator (provisional or otherwise) or similar person is

appointed in respect of the Customer or any asset of the Customer.

Cancellation by Customer

16.3. Any Order cannot be cancelled by the Customer unless expressly agreed to by the Supplier in writing.

16.4. In the event that the Customer cancels delivery of Goods the Customer shall be liable for any loss incurred by the Supplier (including, but not limited to, any loss of profits) up to the time of cancellation.

16.5. If the Customer places an Order with the Supplier and the Supplier places an Order with a third party Supplier to meet the Customer’s request, the Customer shall be liable for the Price of the Goods ordered if the Customer cancels the Order and the Goods have already been dispatched.


17.1. The Customer shall have no right of set-off in any suit, claim or proceeding brought by the Supplier against the Customer for default in payment and the Customer acknowledges that the Supplier can produce this clause in bar of any proceeding for set-off.


18.1. The Customer acknowledges that the Customer may forfeit any rights if any, he may have against the Supplier if the Goods are applied for any other use to which the Goods are not intended for and/or not in accordance with any applicable manual and/or any alteration to the Goods is carried out other than in accordance with intended alterations and/or the Goods are not repaired by an authorised repairer.

18.2. The Customer further acknowledges sole responsibility for any damage or injury to property or person caused by using the Goods in any way and shall indemnify in full the Supplier, its servant and its agents in relation to all such claims.

19. PRIVACY ACT 1988

19.1. The Customer and/or the Guarantor/s agrees that for the Supplier to obtain from a credit reporting agency a credit report containing personal credit information about the Customer and Guarantor/s in relation to credit provided by the Supplier.

19.1.1. That the Supplier may exchange information about the Customer and the Guarantor/s with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency.

19.1.2. The Customer consent to the Supplier being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).

Competition Terms and Conditions

  1. The promoter is DOLPHIN WASHROOM SOLUTIONS (ABN no. 34182763642) whose registered office is at 62 Enterprise Drive, Beresfield NSW
  2. Employees of DOLPHIN WASHROOM SOLUTIONS or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
  3. There is no entry fee and no purchase necessary to enter this competition
  4. Route to entry for the competition: Winners will be on an instant win selection

The first 5 people that create login on and create product collection, receive a gift hamper as pictured in email.

  1. Closing date for entry will be 19.1.2017. After this date the no further entries to the competition will be permitted. Winners will be notified on this date.
  2. No responsibility can be accepted for entries not received for whatever reason.
  3. The rules of the competition and the prize for each winner are as follow: The first 5 people to login & Create product Collection receives a Gift Hamper as pictured, Applicants must be a registered Architect, Consultant or specifier to win prize / gift hamper
  4. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  5. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  6. No cash alternative to the prize will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  7. The winner will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  8. The promoter will notify the winner when and where the prize can be collected
  9. The promoters decision in respect of all matters to do with the competition will be final and no correspondence will be entered into
  10. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  11. The competition and these terms and conditions will be governed by Australia law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.
  12. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current (Australian) data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  13. The winners names will be available 28 days after closing date by sending a stamped addressed envelope to the following address (Po Box 320, East Maitland, NSW 2323)
  14. Entry into the competition will be deemed as acceptance of these terms & conditions
  15. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other social network. You are providing your information to (DOLPHIN WASHROOM SOLUTIONS) and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at ( )
  16. Applicants must be a registered Architect, Consultant or specifier to win prize / gift hamper
  17. Printing errors or other quality control matters outside the control of individual players must not be used as the sole basis for refusing to award the prize.